1、Activities relating to drinking water and wastewater services Guidelines for the management of drinking water utilities and for the assessment of drinking water servicesCAN/CSA-Z24512-10(ISO 24512:2007, MOD)National Standard of CanadaNOT FOR RESALE.PUBLICATION NON DESTINE LA REVENTE.Legal Notice for
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35、n Standards AssociationA not-for-profit private sector organization5060 Spectrum Way, Suite 100, Mississauga, Ontario, Canada L4W 5N61-800-463-6727 416-747-4044Visit our Online Store at www.ShopCSA.caPrepared byInternational Organization for StandardizationApproved byStandards Council of CanadaCAN/C
36、SA-Z24512-10Activities relating to drinking waterand wastewater services Guidelines for the management of drinking water utilities andforthe assessment of drinking water servicesCAN/CSA-Z24512-10Activities relating to drinking waterand wastewater services Guidelines for the management of drinking wa
37、ter utilitiesandforthe assessment of drinking water servicesCSA/4 Canadian Standards Association January 2010CAN/CSA-Z24512-10Activities relating to drinking waterand wastewater services Guidelines for the management of drinking water utilities andforthe assessment of drinking water servicesCSA Pref
38、aceThis is the first edition of CAN/CSA-Z24512, Activities relating to drinking water and wastewater services Guidelines for the management of drinking water utilities and for the assessment of drinking water services, which is an adoption, with Canadian deviations, of the identically titled ISO (In
39、ternational Organization for Standardization) Standard 24512 (first edition, 2007-12-01). This Standard was reviewed for Canadian adoption by the CSA Technical Committee on Water Quality Management Systems, under the jurisdiction of the Strategic Steering Committee on Business Management and Sustain
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43、ct to periodic review, and suggestions for their improvement will be referred to the appropriate committee. To submit a proposal for change to CSA Standards, please send the following information to inquiriescsa.ca and include “Proposal for change” in the subject line:(a) Standard designation (numbe
44、r);(b) relevant clause, table, and/or figure number;(c) wording of the proposed change; and(d) rationale for the change.CAN/CSA-Z24512-10Activities relating to drinking waterand wastewater services Guidelines for the management of drinking water utilitiesandforthe assessment of drinking water servic
45、esJanuary 2010 Canadian Standards Association CSA/5Canadian deviationsIntroductionAdd the followingA reliable supply of safe drinking water that is visually appealing and readily available is a fundamental expectation among Canadians. Similarly, Canadians want wastewater (including all solid and gas
46、eous residues of human waste) to be disposed of or reused in a safe and environmentally sustainable manner. Utility owners and operators strive for continuous improvement of their water services and the professional development of their staff to ensure that they are able to meet and exceed users nee
47、ds and the applicable laws and regulations for their area of jurisdiction.The new International Organization for Standardization standards, ISO 24510, ISO 24511, and ISO 24512, have been developed to provide guidelines for the improvement of service to users, the management of water utilities, and t
48、he assessment of water services. These Standards were published in December 2007 and are now being implemented throughout the world. In the context of these Standards, the word “water” is intended to cover drinking water and wastewater.The CSA Technical Committee on Water Quality Management Systems
49、was established to review these International Standards and help to bring about their application to Canadian water system management. The intent is to ensure that Canadian utilities and stakeholders have access to the best and most current guidelines available. The ISO Standards, adopted with Canadian deviations as CAN/CSA-Z24510, CAN/CSA-Z24511, and CAN/CSA-Z24512, present a significant advance in using performance indicators to improve the management of water services and systems and build on existing concepts for improvement in a uniform and i
