1、December 2016 English price group 27No part of this translation may be reproduced without prior permission ofDIN Deutsches Institut fr Normung e. V., Berlin. Beuth Verlag GmbH, 10772 Berlin, Germany,has the exclusive right of sale for German Standards (DIN-Normen).ICS 35.020!%_“2596160www.din.deDIN
2、EN 16234-1eCompetence Framework (eCF) A common European Framework for ICT Professionals in all industry sectors Part 1: Framework;English version EN 162341:2016,English translation of DIN EN 16234-1:2016-12eKompetenzRahmen (eCF) Ein gemeinsamer europischer Rahmen fr IKTFach und Fhrungskrfte in allen
3、 Branchen Teil 1: Rahmenwerk;Englische Fassung EN 162341:2016,Englische bersetzung von DIN EN 16234-1:2016-12Rfrentiel des ecomptences Rfrentiel europen commun pour les professionnels des technologies de linformation et de la communication dans tous les secteurs dactivit Partie 1: Rfrentiel;Version
4、anglaise EN 162341:2016,Traduction anglaise de DIN EN 16234-1:2016-12www.beuth.deDocument comprises 69 pagesDTranslation by DIN-Sprachendienst.In case of doubt, the German-language original shall be considered authoritative.11.16 DIN EN 16234-1:2016-12 2 A comma is used as the decimal marker. Nation
5、al foreword This document (EN 16234-1:2016) has been prepared by Technical Committee CEN/TC 428 “Project Committee - e-competences and ICT Professionalism” (Secretariat: UNI, Italy). The responsible German body involved in its preparation was DIN-Normenausschuss Informationstechnik und Anwendungen (
6、DIN Standards Committee Information Technology and selected IT Applications), Working Committee NA 043-02-02 AA Kompetenzen in der IKT-Branche. EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM EN 16234-1 April 2016 ICS 35.020 Supersedes CWA 16234-1:2014English Version e-Competence Framework (e-CF)
7、- A common European Framework for ICT Professionals in all industry sectors - Part 1: Framework Rfrentiel des e-comptences - Rfrentiel europen commun pour les professionnels des technologies de linformation et de la communication dans tous les secteurs dactivit - Partie 1 : Rfrentiel e-Kompetenz-Rah
8、men (e-CF) - Ein gemeinsamer europischer Rahmen fr IKT-Fach- und Fhrungskrfte in allen Branchen - Teil 1: Rahmenwerk This European Standard was approved by CEN on 14 January 2016. CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
9、 European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member. This European Standard exists in three official ve
10、rsions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austri
11、a, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,
12、 Switzerland, Turkey andUnited Kingdom. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITEE FR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels 2016 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN na
13、tional Members. Ref. No. EN 16234-1:2016 EEN 16234-1:2016 (E) 2 Contents Page European foreword . 4 Introduction 5 1 Scope 7 2 Normative reference 7 3 Terms and definitions . 7 4 Symbols and abbreviated terms . 10 5 General principles 10 5.1 General . 10 5.2 Dimension 1: Five e-Competence areas . 10
14、 5.3 Dimension 2: 40 e-Competences 11 5.4 Dimension 3: Five proficiency levels with EQF relationship 11 5.5 Dimension 4: Knowledge and skills. 12 5.6 Embedded in Dimension 2, 3 and 4: Attitudes . 12 5.7 Overview . 12 6 Objective 14 7 40 e-Competences 15 7.1 A. PLAN 15 7.1.1 A.1. IS and Business Stra
15、tegy Alignment 15 7.1.2 A.2. Service Level Management . 16 7.1.3 A.3. Business Plan Development . 17 7.1.4 A.4. Product/Service Planning 18 7.1.5 A.5. Architecture Design 19 7.1.6 A.6. Application Design . 21 7.1.7 A.7. Technology Trend Monitoring 22 7.1.8 A.8. Sustainable Development . 23 7.1.9 A.9
16、. Innovating 24 7.2 B. BUILD . 24 7.2.1 B.1. Application Development . 24 7.2.2 B.2. Component Integration . 26 7.2.3 B.3. Testing . 27 7.2.4 B.4. Solution Deployment 28 7.2.5 B.5. Documentation Production 29 7.2.6 B.6. System Engineering. 30 7.3 C. RUN . 32 7.3.1 C.1. User Support 32 7.3.2 C.2. Cha
17、nge Support . 33 7.3.3 C.3. Service Delivery . 34 7.3.4 C.4. Problem Management 35 7.4 D. ENABLE . 36 7.4.1 D.1. Information Security Strategy Development . 36 7.4.2 D.2. ICT Quality Strategy Development 37 7.4.3 D.3. Education and Training Provision. 38 7.4.4 D.4. Purchasing . 39 7.4.5 D.5. Sales P
18、roposal Development . 40 DIN EN 16234-1:2016-12 EN 16234-1:2016 (E) 3 7.4.6 D.6. Channel Management . 41 7.4.7 D.7. Sales Management . 42 7.4.8 D.8. Contract Management 43 7.4.9 D.9. Personnel Development 44 7.4.10 D.10. Information and Knowledge Management . 45 7.4.11 D.11. Needs Identification . 4
19、6 7.4.12 D.12. Digital Marketing . 47 7.5 E. MANAGE . 48 7.5.1 E.1. Forecast Development 48 7.5.2 E.2. Project and Portfolio Management 49 7.5.3 E.3. Risk Management . 51 7.5.4 E.4. Relationship Management 52 7.5.5 E.5. Process Improvement . 53 7.5.6 E.6. ICT Quality Management 54 7.5.7 E.7. Busines
20、s Change Management . 55 7.5.8 E.8. Information Security Management 55 7.5.9 E.9. IS Governance 57 Annex A (informative) Examples of e-Competence usage . 58 Annex B (normative) Basic reference works . 65 Bibliography . 67 DIN EN 16234-1:2016-12 EN 16234-1:2016 (E) 4 European foreword This document (
21、EN 16234-1:2016) has been prepared by Technical Committee CEN/TC 428 “Project Committee - e-competences and ICT Professionalism”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorse
22、ment, at the latest by October 2016, and conflicting national standards shall be withdrawn at the latest by October 2016. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN and/or CENELEC shall not be held responsible for identif
23、ying any or all such patent rights. This document supersedes CWA 16234-1:2014. This European Standard is made up of three parts defining an EN which is the transposition of CWA 16234-1, CWA 16234-2, CWA 16234-3 and CWA 16234-4: Part 1: e-Competence Framework (e-CF) - A common European Framework for
24、ICT Professionals in all industry sectors Part 1: Framework (EN); Part 2: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors Part 2: User guide (TR); Part 3: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in al
25、l industry sectors Part 3: Methodology (TR). Part 1 is fully standalone, and Parts 2 and 3 rely on Part 1. A relationship with the European ICT Professional Profiles (CWA 16458, original CWA updated by e-CF 3.0 competences and re-published in 2014) is established: to each Profile a number of relevan
26、t e-Competences and their applying level(s), as defined by this standard, are assigned. This standard on qualification of personnel outlines the minimum requirements (i.e. a threshold) of the staff competence based on skills and/or knowledge. This principle needs to be taken into consideration when
27、assessing what part is mandatory and what becomes a simple recommendation when setting out the elements of each competence (shall versus should/may/can, etc.) According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement thi
28、s European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovaki
29、a, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. DIN EN 16234-1:2016-12 EN 16234-1:2016 (E) 5 Introduction This standard was established as a tool to support mutual understanding and provide transparency of language through the articulation of competences required and deployed
30、 by Information and Communication Technology (ICT) professionals. To support users and guide developers of applications to this standard, the following narrative provides an overview of the underpinning philosophy and principles adopted during the standards construction and vital for successive upda
31、tes. The Guiding Principles: This standard is an enabler; it is designed to be a tool to empower users, not to restrict them. This standard provides a structure and content for application by many types of users from organizations in the private and public sector, ICT user or ICT supply organization
32、s, educational institutions including higher education and private certification providers, social partners and individuals. In this broad application context, this standard is designed to support common understanding, not to mandate the use of each and every word used within it. This standard expre
33、sses ICT competence using the following definition: Competence is a demonstrated ability to apply knowledge, skills and attitudes for achieving observable results. This is a holistic concept directly related to workplace activities and incorporating complex human behaviours expressed as embedded att
34、itudes. Attitudes are the glue which keep knowledge and skills together. Soft skills are the attitudes components that can be made explicit, trained and developed. Competence is a durable concept and although technology, jobs, marketing terminology and promotional concepts within the ICT environment
35、 change rapidly, this standard remains durable requiring maintenance approximately every three years to maintain relevance. A competence can be a component of a job role, but it cannot be used as a substitute for similarly named job titles, for example; the competence, D.7. Sales Management does not
36、 represent the complete content of a Sales Manager job role. Competences can be aggregated, as required, to represent the essential content of a job role or profile. On the other hand, one single competence may be assigned to a number of different job profiles. Competence is not to be confused with
37、process or technology concepts such as, Cloud Computing or Big Data. These descriptions represent evolving technologies and in the context of this standard, they may be integrated as knowledge and skills examples in Dimension 4. This standard does not attempt to cover every possible competence deplo
38、yed by an ICT professional nor are the included competences necessarily unique to ICT. This standard articulates competences associated with ICT professional roles including some that may be found in other professions but are very important in an ICT context; examples include, C.4. Problem Managemen
39、t or E.3. Risk Management. However, to maintain an ICT focus, this standard avoids generic competences such as Communications or General Management although very applicable these transversal competences are comprehensively articulated in other structures. Selecting competences for inclusion within t
40、his standard is therefore, not a scientific choice, but a pragmatic process engaging a broad cross-section of stakeholders who prioritize competence inclusion based upon industry knowledge and experience. This standard is structured across four dimensions. e-Competences in Dimensions 1 and 2 are pre
41、sented from the organizational perspective as opposed to from an individuals perspective. Dimension 3 which defines e-Competence levels related to the European Qualifications Framework (EQF), is a bridge between organizational and individual competences. Dimension 4 provides samples of knowledge and
42、 skills to the e-Competences in Dimension 2, they are not intended to be exhaustive but for inspiration and orientation only. DIN EN 16234-1:2016-12 EN 16234-1:2016 (E) 6 This standard has a sector specific relationship to the EQF; competence levels within this standard provide a consistent and rati
43、onal relationship to levels defined within the EQF. The relativity between EQF learning levels and the e-competence proficiency levels of this standard has been systematically developed to enable consistent interpretation of the EQF in the ICT workplace environment. Continuity of this standard is im
44、perative; following maintenance updates it is essential that users are provided with a simple upgrade path. Users of this standard invest considerable time and resources to align processes or procedures with it. Organizations deploying these downstream activities are reliant upon this standard and n
45、eed to be confident of the continued sustainability of their processes. Updates of this standard need to recognize this requirement and provide for continuity enabling use of the existing version of this standard until it is convenient to upgrade to the latest version. This standard is neutral; it d
46、oes not follow the specific interests of a few major influencers, it is developed and maintained through an EU-wide balanced multi-stakeholder agreement process, under the umbrella of the European Committee for Standardization. This standard is a key component of the European Commissions Digital Age
47、nda; it is designed for use by any organization and individual engaged in ICT Human Resources planning and competence development. DIN EN 16234-1:2016-12 EN 16234-1:2016 (E) 7 1 Scope This European Standard provides a reference of 40 competences as required and applied at the Information and Communi
48、cation Technology (ICT) business related workplace, using a common language for competences, skills and proficiency levels that can be understood across Europe. As the first sector-specific implementation of the European Qualifications Framework (EQF), this European Standard aligns its proficiency l
49、evels to the EQF learning levels. This European Standard was created for application by: ICT service, user and supply organizations, ICT professionals, managers and human resource (HR) departments, vocational education institutions and training bodies including higher education, social partners (trade unions and employer association), professional associations, accreditation, validation and assessment bodies, m
