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GOST R 52113-2014 Services to the public Nomenclature of quality indices services《公共服务 品质指数服务的命名》.pdf

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2、 - , . , , , . 2 : ISO 90002011 . ISO 9001201 1 . 506462012 . 506912013 . 0292014 ( . 2) - (2) 0342014 ( 2008) (2) - , 1 , - . , , . -, , - (). -, , , , , . , , , , - . 521132014 2 3 50646, ISO 9000, 50691. 4 4.1 / () , - . 4.2 - , . 4.3 - , - -, . 4.4 , , , .1. 5 5.1 : - () ; - () ; - ; - ; - ; - .

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