1、Chapter One English at Airport,,Contents,Going Through Check-in Formalities,Checking & Consigning Luggage,On the Plane,At the Immigration Office,Going Through Customs,Section 1,Section 2,Section 3,Section 4,Section 5,Section 1,Study Objectives了解登机程序 学会用英语向客人介绍登机事宜 熟练掌握与本话题相关的专业英语词汇及常用句型表达 学会填写出境登记卡
2、学习英语中的见面礼节,Section 1,Part One Background Material,Question: How to prepare for the first day of an outbound tour?,Tips for referenceOn the first day of an outbound tour, usually the tour manager will meet tour members at a designated departure place (指定出发地点) at the departure city airport, from where
3、 the tour services begin. Normally the cycle of the service includes:,The tour manager meets tour members about one or two hours prior to the take-off time of the flight and greets the group. Tour manager checks documents and helps with the check-in formalities and going through customs.,SEC 2,SEC 3
4、,SEC 4,SEC 5,SEC 1,Part One Background Material,On the flight, it is preferable that the tour manager moves around to help the tourists fill out the entry cards and check necessary documents. When the first destination city is arrived, the tour manager gathers the group together, leading them to the
5、 luggage claim area to get their luggage off the carousels (行李传送带); and then go through health and document check and customs clearance together. The tour manager is usually the last person in the group to come through customs, unless ground operator (地接社) meet-and-assist service is available inside
6、 the customs clearance area.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,Dialogue One A: Mrs. Lee, the tourist B: Mr. Liang, the tour manager A: Excuse me. I have never flown on an international flight. I want to make sure everything is all right. B: Dont worry. Ill help you with tha
7、t. First, lets make sure you have your documents ready. A: You mean passport and ticket? Yes, here they are. B: Right. And we are going through the check-in formalities in a few minutes.1 A: Will it take long?,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,B: I dont think so. A: What sh
8、ould we do in the check-in counter? B: The airport clerk will check your passport and ticket and then they will weigh your baggage. How many bags do you want to check in? A: Just the carry-ons2. I hope they are not overweight.3 B: They allow twenty kilos each. I dont think youve got a problem here.
9、After the weighing, they will give you a baggage check and a boarding pass. But please make sure your passport and other travel documents are carried with you4; dont put them in your check-in baggage.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,A: Thank you for the reminder. What sho
10、uld I do next? B: You need to proceed through security check then.5 A: It seems quite complicated. When will the flight board?6 B: After one and half hour. A: How can I know it? B: It will be announced. And Ill call you then. A: Im afraid its a long wait. B: After the formality, you can rest in the
11、terminal lounge near your boarding gate.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two situational Dialogue,announce nauns v. 发表，广播（电台节目），正式宣布 board b:d v. 登(飞机、车、船等) check-in tek.in n. 办理登机或旅馆投宿手续 complicated kmplikeitid a. 复杂的,难懂的 counter kaunt n. 柜台 document dkjumnt n. 文件,公文 formality f:mliti n. 程序 proc
12、eed prsi:d v. 着手进行,继续进行 baggage check 行李牌 boarding gate 登机门 boarding pass 登机牌 check-in baggage 托运行李 terminal lounge 侯机厅,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Vocabulary,Notes,And we are going through the check-in formalities in a few minutes. 我们等一会就要办理登机手续了。 Just the carry-ons. 只有随身携带的小行李。“carry-on”是可数名词，除指
13、“（可随身携带上飞机的）小包，小行李箱”外，还指“大惊小怪的举动”。 You should put all of your important items in your carry-on.你应该把所有重要的东西都放在随身携带的小行李里。What a carry-on! 真是大惊小怪！ I hope they are not overweight. 希望它们不会超重。 But please make sure your passport and other travel documents are carried with you. 但请确保你的护照和其它旅游文件都随身携带。 You need
14、 to proceed though security check. 你需要通过安全检查。 When will the flight board? 航班什么时候起飞？,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,A: a counter server B: Mr. Smith A: Good morning, sir. May I help you? B: Yes. Id like to check in1, please. A: May I see your ticket? B: Yes, here it is. A
15、: And your passport, please? B: Here you are. A: Which seat do you prefer, a window seat or an aisle seat?2,Dialogue Two,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,B: A window seat, please. A: Please put your suitcase on the scale. B: Whats the weight limit?3 A: Fifty pounds. B: I h
16、ope its not overweight. A: No. it isnt. B: May I carry the satchel? A: Sure, but please attach this claim tag.4,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,B: Ok. A: Here is your luggage check and your boarding pass. You will have to show the pass on your way to board the plane.5 B:
17、Which gate? A: Gate Ten. Please go and have a seat in the waiting hall. B: Thank you. A: Have a pleasant flight.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,aisle ail n. (席位间的)通道 attach tt v. 附上,系上,贴上 satchel stl n. (皮或帆布的)书包 scale skeil n. 称 suitcase sju:tkeis n. 手提箱 claim tag 行李票 w
18、aiting hall 侯机厅,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Vocabulary,Notes,Id like to check in. 我要办理登机手续。 句中的 “prefer” 是动词，为 “更喜欢”。 “prefer sth to sth” 表示 “比起某事更喜欢某事”, “prefer to do sth rather than” 表示 “比起做某事更喜欢做某事”，例如：The guest preferred the window seat to the aisle seat. 客人宁愿要靠窗的位子而不要靠通道的位子。The hero preferred
19、 to die rather than surrender.那位英雄宁死也不投降。 Whats the weight limit? 重量限制是多少？ Sure, but please attach this claim tag. 当然可以，但请您贴上这个行李票。 You will have to show the pass on your way to board the plane. 上飞机时你得出示这个登机牌。,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,I think we should start earlie
20、r. It may take some time on the way. There are always many traffic jams in this city.我想我们还是早点动身。路上可能要多用些时间，这个城市总是有许多交通堵塞。 Youll have to be at the airport something like an hour before the plane takes off so as to have some time to go through the check-in formalities and other things. 你要在飞机起飞前大约1小时到达
21、机场，这样就可以有时间办理登机手续和其它事情。,Useful Expressions,For a tour guide,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,3. Youd better have your passport ready. 你最好把护照准备好。 4. Do you have any seat preferences? 你对座位有什么偏好吗？ 5. Which seat do you prefer, a window seat or an aisle seat? 你喜欢什么样的座位，是靠窗的，还是靠
22、通道的？I wish you a pleasant journey/flight.祝你旅途/飞行愉快。What is your seat number?你的座位是几号呢？,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,8. Do you need any pills/medicine for airsickness?你需不需要晕机药？ Your two baggage claim stubs are attached to the ticket cover.你的两个领取行李的存根贴在
23、机票正面了。 There is nothing at all to worry about. Once youre up in the air, its just like sitting in your own living room. Its going to be a very pleasant flight.没什么可担心的，一升到空中你就像坐在自己家中的客厅里一样，这将是一次非常愉快的旅行。,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,Excuse me, but wher
24、e is the information counter (Air New Zealand counter)? 劳驾，请问机场服务台（新西兰航空公司柜台）在哪里？Could you please tell me where the International Departure is?请问国际出发大堂在哪儿? 3. Where can I change money?我在哪儿可以兑换外币？ 4. Is this the counter for checking in of the flight 887 to New York, please?请问这里是办理到纽约的887号航班的柜台吗？ 5. I
25、d like to take the seat by the window (aisle).我想要靠窗（过道）的座位。,Useful Expressions,For a tourist,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Two Situational Dialogue,My luggage is overweight, you mean? Then whats the allowance?你的意思是我的行李超重了？那么限额是多少？ Which is the gate for connecting Flight 707 to San Francisco?我应该
26、在哪个登机口转乘707航班到旧金山？ Where can I get my boarding pass and have my luggage weighed?在哪里换登机牌，给行李称重？ When could I board?我什么时候可以登机？ My boarding pass says 11B.我的登机牌是11B。,Useful Expressions,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,How to Fill in the Departure Card,Now that your tourists have de
27、cided to go for an outbound trip, when filling in the departure card, as a tour guide, dont forget to remind your clients of the followings:,For the convenience of the travel, please fill in the Departure Card with true, clear and complete information. All required items except SIGNATURE on the card
28、s should be filled in with neat and clear letters. The cards filled with pencil are invalid. Read the instruction before signing.,Tips for reference,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,Sample,China Departure Card,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,New Zwaland P
29、assenger Departure Card,Sample 2(1),SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,New Zwaland Passenger Departure Card,Sample 2(2),SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Three Writing-skill,1. consequence 后果 2. Convention/ Conference 会议/商务 3. for foreign traveler 出境旅客填写 4. outing 观光 5. return h
30、ome 返回常住地,Notes,You are going to take the flight 887 from Guangzhou to New York for sightseeing on March 20, 2008. Please fill in the Departure Card in Sample 1.,Writing Practice,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Reading aloud until you can say it from memory, then translate it into
31、Chinese.,Airport security became a serious problem during the late 1960s and early 1970s because of many airliner hijacking attempts and the rise of international terrorism. Since the 1970s, air carrier airports have been required to follow security regulations. Under these regulations, airline empl
32、oyees must inspect all baggage that passengers carry onto the plane. They look for such things as weapons or a bomb that a person who intends to hijack a plane might be carrying. The passengers themselves must also be electronically searched before entering the aircraft. At every airport, passengers
33、 must walk through a device that detects knives, guns, and explosives. In addition, airports are required to have police officers nearby in case a possible hijacker or terrorist is discovered or other problems arise.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Fill in the blanks according to t
34、he context.,A: Counter staff B: Passenger A: Good morning, Madam. B: Good morning. Is this the right to check in for the flight to Beijing? A: Yes, it is. May I have your ticket and passport, please? B: Here they are. A: Please put your luggage . B: Ok. Is the plane ? A: Yes, it is. It will take off
35、 at 6:30. Here are two tags for the suitcases and two labels for the hand luggage. B: Thank you.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,counter,_,on the scale,_,on schedule,_,Part Four Exercises,A: Do you have any ? B: Well, could I have a seat by the window in the non-smoking area? A: There is one . Here is
36、 your ticket, passport and boarding pass. Youre boarding at Gate No. 12. B: Thanks a lot. A: Have a pleasant flight.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,seat preferences,_,available,_,Part Four Exercises,Read the following passage and decide whether they are true (T) or false (F).,Tourism is a modern busi
37、ness, or industry. In the days before inexpensive means of transportation, only the wealthy could travel for pleasure. Today, inexpensive and rapid means of travel make it possible for working people to become tourists. Leisure in the form of long weekends and paid vacations, or holidays, also makes
38、 it possible for working people to take trips.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Tourism is the name given to the business of serving tourist. Tourism is a very big business. It employs many people in many different types of jobs. Airlines are part of the tourism business. It is so i
39、mportant that there is a special government department for tourism. The department uses the information on the immigration cards to plan facilities for tourists. The department also advertises in many countries and helps the government and sectors (parts or sections) of the tourism industry make thi
40、ngs easy and pleasant for the tourist.,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Only the wealthy could travel for pleasure. Tourism is the business activity connected with providing accommodation, services and entertainment for people who are visiting a place for pleasure. The tourism depar
41、tment uses the information on immigration cards to limit the number of immigrants. The attitudes of the people who work in the tourism industry play an important part in determining whether tourists will enjoy their stay. All countries are happy to have tourist.,F,（ ）,T,（ ）,F,（ ）,T,（ ）,F,（ ）,SEC 2,S
42、EC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Role Play.Ed, who is heading to New York on flight 225, is now going through the check-in formalities. He brings two pieces of luggage with him and would like to have a seat in the non-smoking area. Make a conversation between Ed and the counter staff.,SEC
43、2,SEC 3,SEC 4,SEC 5,SEC 1,Part Four Exercises,Translation,请问飞往洛杉机的237号班机是在这里办理登机手续吗？(2) 我们想要一个伸脚空间宽阔而且靠窗的座位。(3) 航班什么时候起飞？(4) 抱歉，我听不清楚广播，请告诉我广播些什么？(5) 我应该在什么地方登机？(6) 往西雅图的班机会准时出发吗？,Is this where we can check in for Flight 237 to Los Angeles？,_,Wed like a seat with plenty of leg room and a window.,_,W
44、hen will the flight board？,_,Excuse me. I didnt hear the announcement clearly. Please tell me what they said.,_ _,Where should I board?,_,Is the flight for Seattle leaving on time?,_,SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Part Five Social Etiquette,Handshaking is a common etiquette when meeting others, espec
45、ially on formal occasions. In America, if a gentleman faces a lady, he should not extend his hand unless the lady first offers hers; the young person should remain where he is unless the older holds out his hand first; a subordinate should not stretch out his hand to his boss first; when hosting som
46、e guests, the host or hostess should extend his or her hand first.,Etiquette of Meeting People (I),SEC 2,SEC 3,SEC 4,SEC 5,SEC 1,Transaction,Part Five Social Etiquette,The etiquette of raising the hat can be traced back to the Middle Age in Europe, when warriors had to raise their helmets while spea
47、king to women. On account of its source, perhaps, a man in the Western culture tends to raise his hat (if he has one), when he greets a woman. Accordingly, this etiquette is only for men rather for women, who also wear various hats, though. The correct way for a man to raise his hat is to hold his hat at the dent of the hat crown with his right hand, and to take it off and put in on again after a while. A civil nod, often immediately after raising the hat in the western culture implies recognition when people meet and part in public. One should remove his hat on various solemn occasions.,
