1、,第3册Unit 3 Reading,玄武中专 jolly,Read the passage quicklyand find out the correct answer.1. “ You “ are a worker whose main job is to deal with customers. 2. “ You “ are a worker whose main job is to supervise inters. 3. “ You “ are a worker whose main job is to train new workers.,Words matching:,Lets
2、learn the paragraphs carefully one by one and finish the following tasks.,Para 1.,Whats the main idea of Para.1 ?,A. “You“ like to go back to those shops where you receive friendly service. B. “You“ like to go back to those shops which have efficient service. C. “You“ play an important role in the s
3、uccess of a business.,Para 2.,Whats the main idea of Para.2 ?,A. “You“ are important and “Your“ job is mainly dealing with customers. B. “You“ are so important that your boss relieson you. C. “You“ are so friendly that your customers expect your service.,Para 2.,Read Para.2 again and try to fill in
4、the blanks?,Dealing with customers is a major part of yourjob. In the shop the customers see and talk to _, they expect _ to serve them efficiently and politely, and when something is wrong they will come to _.,Para 3.,Whats the main idea of Para.3 ?,A. “You“ should try to make each person feel impo
5、rtant. B. “You“ should remember that everyone is anindividual. C. “You“ should look at the customer all the time.,When we talk to the customers, what kind of expression in the eyes is right?,Para 4.,Look at the pictures below and read the “signs“the customers give.,Perhaps the customers hope they ca
6、n get _ service.,quicker,Perhaps he thinks the steak is too _.,Para 4.,“ The signs“ in this paragraph means _. 1. some pictures of dishes thatcustomers are looking at. 2. the way customers look and hehave. 3. the price list posted in the shop.,Lets guess the meaning of the following phrases:,1. tend to do sth. 2. avoid doing sth. 3. expect to do sth. 4. rely on/ upon 5. deal with 6.in short 7. give away 8. get into the habit of 9. look out for 10. play an important role in 11.in addition 12. react to 13. make sure.,
